The important thing about Authy (and the Microsoft Authenticator app) is that they do not rely on the mobile phone network for receiving SMS or voice call MFA verification. If you've lost access to the original phone number, you can follow the phone change process. Authy can be installed as a desktop application as well as a smartphone app. Check that you're logging into Authy with the same phone number that you used to activate 2FA in the original site.If you're unable to login to your application using an Authy-powered token, try the following troubleshooting checklist: What to do if your Authy-powered token doesn't work If none of these options help you to login, you will need to reach out to the service you're trying to log in to, and see how they can help you regain access. In this case, we recommend you disable 2FA for your service, delete both tokens, and then re-enable 2FA and add the token again. If you have duplicated tokens, one of them might not work correctly.NOTE: Please double-check that your tokens are backed up before uninstalling Authy, so you don't lose your tokens. Uninstall and then reinstall the latest version of Authy.Confirm that backups are enabled and synced on your account.To verify your local time, you can use this tool. Check that all of your devices with a configured Authy app have the same time set.If you're unable to login to your application using your Authy authenticator token, try the following troubleshooting checklist: What to do if your Authenticator token doesn't work
Authy-powered tokens: These tokens are automatically keyed to your phone number after you offer that information to an Authy partner such as Twitch, CloudFlare, one of our BitCoin Wallet partners, and many more.
Authy desktop not opening code#
Authenticator tokens: These tokens are added manually by scanning a QR code, or entering a token code using the Google Authenticator open source standard.Authy apps support two different kinds of online 2FA account tokens:
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